Privacy Policy
Effective Date: January 30, 2026
Your privacy is of paramount importance to us. This Privacy Policy outlines the types of personal information we collect, how it is used, and the steps we take to safeguard your data when you use our services.
1. Information We Collect
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features, or resources we make available.
- Personal Data: Name, email address, phone number, and billing information used for project coordination and invoicing.
- Technical Data: IP address, browser type, device information, and operating system used to access our services.
- Usage Data: Information on how you interact with our website to help us improve user experience.
2. How We Use Your Information
We collect and use Users personal information for the following purposes:
- To personalize user experience and provide custom solutions.
- To improve our website and customer service.
- To process payments securely.
- To send periodic emails regarding order updates, newsletters, or service information.
3. Data Security
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
4. Sharing Your Personal Information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners for the purposes outlined above.
5. Cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent.
Refund & Cancellation Policy
1. Scope of Policy
We strive to ensure your complete satisfaction with our services. However, due to the nature of digital services and custom development, we have established specific guidelines for cancellations and refunds to ensure fairness for both parties.
2. Cancellation Terms & Conditions
You may cancel your service at any time by submitting a written request via your account dashboard or email. The refund amount is strictly calculated based on the project's progress stage at the exact moment of cancellation receipt.
| Project Stage |
Progress % |
Refund Percentage |
| Not Started |
0% |
100% Refund (Full) |
| Planning & Design |
1% - 20% |
80% Refund |
| Development Phase |
21% - 50% |
50% Refund |
| Advanced Phase |
51% - 80% |
20% Refund |
| Near Completion / Finished |
80% + |
No Refund |
3. Non-Refundable Items
Please note that the following items are strictly non-refundable under any circumstances:
- Domain Names: Fees paid for domain registration are paid to third-party registrars and cannot be refunded.
- Hosting Services: Server setup and hosting fees are non-refundable once the service has been provisioned.
- Third-Party Licenses: Costs for themes, plugins, or software licenses purchased specifically for your project.
4. Refund Processing
Once a cancellation request is reviewed and approved according to the table above, refunds are processed within 7-10 business days. funds will be returned to the original payment method used during the transaction.
5. Contact Us
If you have any questions concerning our return policy, please contact us at: support@www.hzagzoug.com